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How to ensure quality without breaking the bank

7 Dec, 2017    3 min read

When it comes to the quality of your product, your first instinct is to ensure the highest standard possible. The only way to guarantee this is to test every feature in production before it is given to a customer, right?

When it comes to production testing in Australia, the general rule of thumb is every minute of testing costs $1. So if you are making a low-cost electronic that you want to retail for $30, then 10 minutes of testing is unrealistic. Say goodbye to your profit margin.

However, it is vital that you provide your customer with a reliable, quality product. After all, the happier a customer is with the quality, the more likely they are to recommend it.

There are two levels of testing; design and production. Design testing should be completed as rigorously and as detailed as necessary. This is the right time to test all features and functions of your product before you go into production.

Production testing only needs to test that the manufacturing and assembly of the product was successful. The key to achieving the right balance is identifying the fundamental features of a product that need to be tested.

There are a few shortcuts to improve testing with reduced cost. For countless clients we have created a test jig to reduce testing setup time. We have also developed custom software specifically written to speed up the testing procedure. This allows crucial testing to be done in a much shorter time frame.

Reducing test time is often done using some level of automated testing. This can add significant cost in the short term that needs to be balanced with quantity, the more units the cheaper it is per unit.

So if you are building 50 units it might be cost effective to get the product tested manually. If you start producing 50 000 units it becomes a different story.

It is important to balance the thoroughness of testing with the risks of the product. Risk breaks down simply into: Probability x Damage caused. The more severe the consequences of a failure, the lower you need to make the chances of it happening. This can often be done with more rigorous testing.

A $5 pair of headphones might only have 1 in every 50 tested. However, if your product is a $30 000 safety critical system, then spending 20 minutes testing is reasonable.

Getting testing right is an important part of the production process. This goes hand in hand with getting the right design and manufacturing partners. The last thing you want is to recall a poorly manufactured product.

Quality control will give you piece of mind that all your customers are getting the same high quality product.

How do I know my product will sell?

8 Nov, 2017    2 min read

The most important part of defining a commercially successful product is to not focus on the product. Focus on the customer, specifically on the customer’s problem.

The reason people buy products is to solve a problem. If your product addresses a ‘pain point’ for the customer, it has value to them. The best way to ensure your product will sell is to validate with the customer.

Customer validation should be done throughout the product development process. Doing as much as practical in the early stages will validate your problem and shape your product.

Go talk to your customers. Find out how painful their problem is. What is a solution worth to them? You don’t want to develop a $50 product for a $5 problem.

Once the problem is understood then the solution can be defined, your product. Go back to your customer, propose your solution to them and get feedback. Find customers who will pre-purchase your product, people willing to put money down for your product is the ultimate validation.

The next step is to build a prototype and get your trial customers to use it. Does it satisfy their problem? Does it create any new pain points itself that you can address? Or can you move forward with confidence.

Continue to iterate and get feedback.

Move forward and build your product, but seek feedback directly from the users. The only way to be sure that your product will sell: is to sell it to your customers. However sell the solution early before your product is finished and take your customers and users feedback on-board.

Understand your customer’s problem and make your product the solution, not just a great device.

Finding the Right Team

17 Oct, 2017     2 min read

How do you find the right people to work with you on your electronic product development?

Do you work through exaggerated claims on websites, matching them with your lists of technical requirements, to find the best fit for your team?

We think there is a better way.

What you and your team need to achieve depends on a range of factors and differs for every development project. Let’s talk about the things that stay the same.

In a nutshell, you want someone you can work with easily and that you trust to deliver the outcome. Typically, the outcome would be a commercially successful product that your customers love and that generates a good return on your investment.

Warren Buffet once said, “I learned to go into business only with people whom I like, trust, and admire”. While I am unsure about the context of that quote, there will be a point where you will have to resolve problems. And at this point, I much rather deal with likeable and trustworthy people than some technical genius with limited interpersonal skills or an angry and unreasonable customer.

Another aspect in successful electronic product development is risk management. Again, someone brought this to a point: “Risk comes from not knowing what you are doing” – yes, WB again, and while I apologise for the repetition, I fully subscribe to the content. Progress comes easy when you are on a known path. Sometimes there are no known paths and that is when we need to climb up a tree and look into the direction of our goal to find a way. This could be called necessary research to reduce development risk. Most importantly though, we need to communicate and share the risk so expectations remain aligned.

So if you are looking to develop an electronic product – or anything else for that matter – there is more than the technical expertise. Look for partners you can trust and that are easy to work with. People that know what they are doing and are not afraid to communicate openly even when times are tough. Someone who won’t promise to deliver an outcome they can’t possibly achieve.

And that is why we love to develop successful electronic products with clients that share our passion for creating useful products and for working together towards a rewarding conclusion.

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